SHIPPING + RETURNS

FAST DELIVERY

Orders ship within 24-48 hours and arrive within 3-5 days to you!

Processing times may vary during peak seasons. Please reach out to us with your order number to sales@friendlilypress.com shipment needs to arrive by a certain date.

14-DAYS RETURN

Return unopened products for up to
14 days to receive a full refund*

FRIENDLY SUPPORT

(407) 951-7929

FAQ

WHAT IS YOUR RETURN POLICY?

Unused and unopened products may be returned within 14 days of receipt for a full refund less the original shipping cost. Please note all this excludes all promotional sales, clearance items, and custom products.

For more information please email us at Friends@FriendlilyPress.com or call (407) 951-7929 Monday through Friday from 9:30 AM - 5:30 PM EST.

Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take 2-3 weeks to process and show on your account due to varying processing times between payment providers.

how do i return a product?

1. Please make sure your order qualifies by reaching out to our team by phone at (407) 951-7929 or email at Friends@FriendlilyPress.com. Unused and unopened products may be returned within 14 days of receipt with exclusions on promotional, clearance, and custom items.
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2. Return your order and packing slip. Please send your order and its original packing slip to:

FRIENDLILY PRESS
Attn: Returns
110 Candace Drive, Suite 104
Maitland, FL 32751 USA

Any order returned to the wrong address (i.e. the address not provided on the return form) will incur a rerouting fee subtracted from the refund.
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3. Once we receive the returned item(s), we will credit your original method of payment excluding non-refundable shipping costs as soon as possible. Please note refunds may take up to ten business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please feel free to contact friends@friendlilypress.com.

Can I exchange a product?

We do not offer exchanges at this time, but we will always try to be as accommodating as we can. Please feel free to contact friends@friendlilypress.com.

a product i orderd went on sale.

We offer a one-time price adjustment on full-price purchases only within 7 days of your order being placed. We will refund the price difference to your original form of payment. Refunds cannot be placed on a gift card unless that was the original payment method used. We are not able to honor gifts with purchase promotions on orders that have already been placed. Requests for price adjustments can be sent to friends@friendlilypress.com.

How long does it take to receive an orer?

Products ship within 1-3 business days. Orders are shipped through USPS and UPS depending on the selected shipping speed and product. Both options include tracking, and items typically arrive 3-5 days after the item has shipped. International orders are shipped via First Class Mail International. Please allow up to 3 weeks for delivery, as packages sometimes get held up in customs. If you need a product sooner or are concerned about receiving something in time please contact us directly at sales@friendlilypress.com or by phone at (407) 951-7929. Our team is prompt to respond and always happy to help!